Design around how people actually use your site.

Before we redesign anything, we want to know how people actually use your site. What they came for, where they get stuck, and where they give up. We design around that, so when things improve later, you can see which change made the difference.

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Why partner with Uprated for UX

Four reasons clients trust us with the experience.

  1. Achieve frictionless UX

    Complexity hurts conversion. By layering data and insights with your online objectives, our multi-disciplined team makes the complex simple.

  2. Performance focused

    As a performance agency, we start with the data and insight needed to create paths and experiences that benefit both your users and your conversion rate.

  3. Evidence-led

    Led by evidence and insight, our teams improve your user experience with measurable results.

  4. Human expertise + leading tech

    We blend human talent and experience with the latest technology, designing and building clean, beautiful web experiences that delight your users.

Uprated UX & design services

Research, structure and interfaces that convert.

Wireframing & design

Led by user research and insight, our team explores ways to create or improve your user experience. Wireframing supports the user journey and highlights the UI improvements that matter.

User research & testing

A blend of human user research and leading tools identifies core audience behaviour and needs, letting us test designs and solutions that optimise the experience across your site and interfaces.

Prototyping

Clean MVP solutions tested and validated by our team, your team and prospective users. Once validated, full designs are built, ensuring the experience is optimal at launch.

Our approach

Users first. Then the design.

  1. 01

    Understanding your users

    We start with the people using your site: what they're trying to achieve, how easy that is, where they hesitate and where they give up. We talk to your team too, because no one understands your users as well as you.

  2. 02

    Structure & wireframes

    A bird's-eye view of what we're building. One source of truth for you and for us, before design begins.

  3. 03

    Design

    The look and feel, built with your real content: long product names, missing photos, searches that return nothing. We design for the awkward cases, and accessibility is part of this stage, not a fix at the end.

  4. 04

    Prototype

    If the project warrants it, an interactive version of the key pages lets you use the site before anyone builds it. Where it's worth doing, we put it in front of real customers and fix what trips them up. Then it ships to development with the design system and the reasoning behind each decision.

FAQ

Common questions.

Do you do user research as part of the work?

Yes. We start with research and insight, using a blend of human research methods and leading tools to understand audience behaviour before we design.

Can you work from our existing design system?

Yes. If you have one, we work in it. If you don't, we build one as part of the project and hand it over with the design.

Is accessibility part of what you do?

Yes. Accessibility is part of the design stage, not a fix at the end.

Do you build what you design?

Yes. Our in-house development team work alongside design, so the hand-off is clean and the build matches the intent.

Let's design around the people who matter.

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